M@ERP System Products

There are many ERP related modules and solutions provided by M@ERP Systems.

Customer Relationship Management (CRM)

Module Info

The Customer Relationship Management (CRM) module assists companies that deal in direct sales and related industries. Companies are able to manage their customers more efficiently to ensure that the customers get satisfaction from doing business with the companies.

Sub Modules:

- Customer Service (CS)
- Sales Forces Automation (SFA)


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Customer Service (CS)

General Features

  • Sales Force Automation
  • Call Center
  • Web-Based Self-Service
  • Online Survey
  • Sales Process/Activity Management
  • Sales and Territory Management
  • Contact Management
  • Lead Management
  • Configuration Support
  • Knowledge Management
  • Mobile CRM Solutions
  • Reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to create a firm-wide asset

Function Menu

Customer Service

System Setup


Record Manager

Transaction Processing


Inquiries


Reports


Task / Function Processing

Sales Forces Automation (SFA)

General Features

  • Sales Force Automation
  • Call Center
  • Web-Based Self-Service
  • Online Survey
  • Sales Process/Activity Management
  • Sales and Territory Management
  • Contact Management
  • Lead Management
  • Configuration Support
  • Knowledge Management
  • Mobile CRM Solutions
  • Reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to create a firm-wide asset

Function Menu

Sales Force Automation

System Setup


Record Manager

Transaction Processing


Inquiries


Reports

Task / Function Processing